Privacy Policy

How your personal information is held and used by John Grants (Estate Agents) Ltd.

John Grants (Estate Agents) Ltd is committed to respecting your privacy and every one of our service users. The information we collect about you will be used to fulfil the required service and enable us to improve how, as an organisation, we deal with you.

Description of processing

The following is a broad description of the way this organisation/data controller processes personal information.

To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices the organisation has provided or contact the organisation to ask about your personal circumstances.

Reasons/purposes for processing information

We process personal information to enable us to provide property services to our Clients, also to promote relate services, to help maintain our own records and to support our employees.

Type of information processed

We process information relevant to the above reasons/purposes. This may include:

  • personal details
  • family details
  • employment and education details
  • financial details
  • goods and services provided

We also process sensitive classes of information that may include:

  • physical or mental health details
  • religious or other beliefs
  • racial or ethnic origin

Who the information is processed about

We process personal information about:

  • clients
  • suppliers
  • advisers and professional consultants
  • enquirers
  • employees

Who the information may be shared with

We sometimes need to share the personal information we process with the

individual them self and also with their agents and other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA) and Data Protection Regulations (GDPR).

What follows is a description of the types of organisations we may need to

share some of the personal information we process with for one or more reasons.

Where necessary or required we share information with:

  • educators and examining bodies
  • current, past and prospective employers
  • employment and recruitment agencies
  • suppliers and service providers
  • family, associates and representatives of the person whose personal data we
  • are processing
  • financial organisations
  • credit reference agencies
  • debt collection and tracing agencies
  • business associates and other professional advisers
  • central and local government
  • police forces

Consulting and advisory services

Information is processed for consultancy and advisory services that are offered. For this reason, the information processed may include name, contact details, family details, financial details, and the goods and services provided. This information may be about customers and clients. Where necessary this information is shared with the data subject themselves, business associates and other professional advisers, current, past or prospective employers and service providers.

CCTV for crime prevention

CCTV is used for maintaining the security of property and premises and for preventing and investigating crime, it may also be used to monitor staff when carrying out work duties.

For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance.

Where necessary or required this information is shared with the data subjects themselves, employees and agents, services providers, police forces, security organisations and persons making an enquiry.

Transfers

It may sometimes be necessary to transfer personal information overseas. When this is needed information is only shared within the European Economic Area (EEA).

Any transfers made will be in full compliance with all aspects of the data protection act and GDPR.

How John Grants (Estate Agents) Ltd uses this Information

  • Provide product information
  • Offers and Services
  • Marketing Information
  • Conduct day to day business operations

John Grants (Estate Agents) Ltd will only process and use your information for legitimate interest and legal obligations, we will always seek your consent to use the information for any other purpose.

Where you have provided us consent to use your data, such as an AST, Management Agreement or Sales Agreement you may request to have this information removed by contacting us as below.

We will not sell your personal information to marketers external to our company.

We will only provide data to a 3rd Party service provider to:

  • Fulfil any service request made by you.
  • Perform other service that we request
  • Carry out, provide maintenance service

Email, Text Postal Communications

You can, at anytime request to have promotional messages from John Grants (Estate Agents) Ltd by contacting our office and opting out of such communication.

Internet-Based & Social Media Marketing

You may receive this type of marketing from time to time.

Data Deletion

If you wish us to erase your data, please contact us as described below and we will deal with your request under current guidelines.

Complaints

Please contact as described below, you may also lodge a complaint with Information Commissioner in the UK (ICO).

General

Relevant people in my place of work have been trained in how to handle personal information

When collecting personal information, we tell people how we will use it.

We have a process in place, so we can respond to requests for the personal information we hold.

We keep records of people’s personal information up to date and don’t keep it longer than necessary

We have measures in place to keep the personal data we hold safe and secure

Contact Details:

Mr Mustafa Mustafa

Director

267 Fore Street, Edmonton, London, N18 2TY

mustafa@johngrants.com